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Analysis on the General Operations, Usages, and User Satisfaction of the Electronic Information Centers in the Selected University Libraries in Daegu and Kyoungpook Area
Analysis on the General Operations, Usages, and User Satisfaction of the Electronic Information Centers in the Selected University Libraries in Daegu and Kyoungpook Area
Journal of Information Management. 2012. Oct, 43(4): 49-68
  • Published : October 30, 2012
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Cho, Min-Young
Oh, Dong-Geun

Abstract
This study analyzes the general operations of the current services and usages, and the perceptions on the service quality and satisfaction of the 480 users of the electronic information centers (EIC) in the 5 selected university libraries in Daegu and Kyoungpook area. Each libraries provide various levels of their services. Service quality is supposed to be comprised of 3 dimensions of facilities and equipments, contents, and staff. Each of three dimensions influences statistically significantly the user satisfaction of the EIC. Users are satisfied with the facilities and equipments highly. Users in each libraries show statistically different satisfactions in the dimensions of facilities and equipments, and contents, except staff dimensions. Users of each universities show different overall satisfactions on the EICs also.
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